Privacy Policy

1. Introduction

Botson (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, Adobe Illustrator plug-ins, and related services (collectively, the “Service”).

2. Information We Collect

Information You Provide

• Account information: Name, email address, company name, and password when you create an account
• Billing information: Payment details processed securely through our third-party payment provider
• Content: Files, artwork, proofs, and other materials you upload to the Service
• Communications: Information you provide when you contact us for support or feedback

Information Collected Automatically

• Usage data: Pages visited, features used, and actions taken within the Service
• Device information: Browser type, operating system, device identifiers, and IP address
• Log data: Server logs including access times, pages viewed, and referring URLs
• Cookies: We use cookies and similar technologies to maintain session state and remember your preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send you service-related communications, including account notifications and technical updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party providers who assist us in operating the Service (e.g., cloud hosting, payment processing, email delivery)
• Proofing workflows: When you send proofs to customers through the Service, the relevant proof content and reviewer information is shared with the intended recipients
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Data Storage and Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure cloud infrastructure, and regular security assessments. Your files and artwork are stored securely on Amazon Web Services (AWS) infrastructure. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate information
• Deletion: Request that we delete your personal information, subject to legal and contractual obligations
• Data portability: Request your data in a structured, machine-readable format
• Opt out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies to maintain your session, remember your preferences (such as theme settings), and improve the Service. You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of the Service.

9. Third-Party Integrations and Connected Accounts

The Service may connect to third-party platforms and services at your direction, including accounting software such as Intuit QuickBooks Online, to synchronize business data between systems. When you authorize a third-party integration, we may access and retrieve data from that platform as necessary to provide the integration functionality you have enabled.

Data accessed through integrations

Depending on the integration and the permissions you grant, we may access information such as customer records, invoices, product and service listings, vendor information, and other business data from your connected accounts. This data is used solely for the purpose of synchronizing records between Botson and the connected platform and providing the features you have enabled.

How we use integration data

• Data retrieved from connected third-party platforms is used only to provide the integration features you authorized
• We do not sell, rent, or share data obtained through third-party integrations with any additional third parties
• We do not use data from connected accounts for advertising, data mining, or any purpose unrelated to the Service
• Integration data is stored using the same security measures described in Section 5 of this policy

Disconnecting integrations

You may disconnect any third-party integration at any time through your account settings. Upon disconnection, we will immediately stop accessing data from the disconnected platform. Previously synchronized data that has been incorporated into your Botson account (such as synced customer records) will be retained in accordance with our standard data retention practices described in Section 6, unless you request its deletion.

Third-party privacy practices

The Service may also contain links to third-party websites or services not operated by us. Each third-party platform has its own privacy policy and terms. We encourage you to review their privacy policies before authorizing any integration or providing personal information. We are not responsible for the privacy practices of third-party platforms.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. By using the Service, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].